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FAQ

  • Top Questions
  • Product Questions
  • Order Questions
  • Payment
  • Contact us

Top Questions:

How long will it take to order my insoles?

It can take 5-8 business days, and you can always track it by using the Shipping Confirmation email that we send as soon as your order ships.

We partner with the USPS and other major parcel carriers to get your products to you quickly. No matter how you ship, you’ll receive a tracking number in your inbox as soon as your package goes out.

Where do you ship?

We ship to the continental USA, excluding Hawaii and Alaska. We hope to ship to more countries soon!

How long will tfs Soccer insoles last?

tfs soccer insoles are manufactured in Germany to demanding standards of quality and performance. tfs soccer insoles will last a minimum of 6 months and or 1000km (600 miles). The premium Nora cushioning will not loose less than 5% of its thickness within this time frame.

Do you offer free shipping?

We offer free shipping on any order over $49

Why tfsathletics insoles

tfs insoles improve comfort, performance, and mobility through alignment. Pain or discomfort often occurs when structures of the body are subjected to forces they aren’t designed to withstand. When your body is properly aligned, the force of each step is more evenly distributed throughout the kinetic chain, reducing pressure, inflammation, and strain on your body.

Can tfsathletics insoles help with flat feet?

Yes, tfs insoles benefit flat feet (overpronation), significantly more than other brands of insoles. 80% of the population suffers from some level of overpronation, and tfs insoles correct this by aligning the ankle joint to a more neutral position. This maintains the integrity of your arches and helps alleviate pain.

What other conditions can tfsathletics help with:

tfs insoles can be helpful to those suffering from Shin Splints, Arthritis, Calf/Achilles Tightness, Tarsal Tunnel Syndrome, Hammer Toes, Heel Spurs, Diabetes, Back Pain, Plantar Fasciitis, Mortons Neuroma, Sever’s and more. Please contact us for more information on how TFS insoles can be combined with other therapies to address your specific biomechanical needs.

Product Questions:

Where are your products made:

Our insoles are made in Germany! Our design and product testing is done in Germany and Kansas City. We are proud of our products as well as our German partners and thier expertise and craftsmanship!

Have questions about materials and chemicals:

We care deeply about the quality of our insoles. There are no harmful chemicals or carcinogens in our German products. Our insoles are antimicrobial and hypoallergenic. We have kids and we believe in keeping them safe from the ground up!

What is the fabric on top of the orthotic?

We only use Nora open- cell eva foam, specifically designed with your sport in mind. It is high abrasion resistant and low friction to eliminate hot spots and blisters with a permanent anti-microbial treatment for your cleats.

My insoles are making a squeaking sound, how can I get it to stop?

This can be easily remedied by placing some baby powder between the insole and the inside of your shoe. Adhesive duct tape applied to the edges of the insole in the heel area is another remedy. This squeaking sound often goes away without treatment after the break-in period.

Do you carry heel cups?

We do not carry heel cups at this time. TFS insoles provide more stablility and support than any heel cup we have tested on the market.

Are tfs Athletic insoles available at retail stores?

We have 3 locations in the Kansas City market as testing centers for all of our team sports. With our premium materials and German engineering cost, we have decided to not have any 3rd party retailers carry our product at this point in time.

How should my insoles feel?

Your foot should feel better contact through all parts of your arch and be more properly aligned. Initially,our supportive insoles may feel aggressive. After a few days, it should feel like it has always been there; A good arch support should be something you want to have in your cleats instead of have to have in your cleats. Your arch is designed like a spring to absorb the impact of movement and balance. Our insoles will aid in navigating your foots ‘s natural form so that it can function correctly.

Order Questions:

How do I change or cancel my order?

We try to ship orders as quick as possible, which means we might not catch your order in time to adjust or cancel it.

what is the 60 day tfs money back guarantee?

We love the products we’ve made, and we think you will too. If, after 60 days of wearing your insoles, you find that you’re unhappy for any reason, just let us know so that we can help you return them within 6 months of receipt for a full refund.Keep in mind, wearing arch supports in your regular shoes and not just your soccer cleats will be better overall for your feet and make the transition to arch supports easier.As your body enters a new state of alignment, there is an important adjustment period that should not be rushed. We recommend wearing your tfs athletic ® insoles 1-2 hours the first day. Continue to increase wear by 1-2 hours until a full day is reached. Prior to running in tfsathletic ® insoles, make sure to have worn them for 4-5 days, full time. If you experience pain or discomfort wearing tfsathletic® insoles, please return to your original stock insoles and start a conversation with us about your specific situation via phone or email.

If I trim my insoles to fit my cleats, can I still return or exchange?

No Problem, you can still take advantage of our 60 day Fit Guarantee if you trim your insoles

Do you offer free shipping?

We offer free shipping on any order over $49

How long will it take for my insoles to arrive?

It can take about 5-8 business days. We partner with the USPS and other major parcel carriers to get your products to you quickly. No matter how you ship, you’ll receive a tracking number in your inbox as soon as your package goes out.

Where do you ship?

We ship to the continental United States excluding Hawaii and Alaska. We hope to ship to more countries soon!

Payment questions:

What forms of payment do you accept?

We accept Amazon Pay, Visa, MasterCard, American Express, and Discover.

How long does it take to process a return?

Returns are processed within 7-14 business days from the time we receive your tfsathletic® insoles.After we have received your insoles, we will refund the original form of payment

Do I need to trim my insoles to fit into my cleats?

Our insoles are designed true to size, and for most customers, trimming will not be necessary. However, in some cases the manufacturer’s sizes and types of cleats are not always consistent. If trimming is necessary, we offer an athlete’s manual that comes with your inserts that has step by step instructions for trimming. Trimmed insoles are still covered by our 60-day fit guarantee. When they are cut correctly, they will lay completely flat in your shoes without folding or lifting.

Can tfs athletic insoles be transferred from shoe to shoe.

Yes, tfs insoles are transferable between same-sized shoes. If you wear tfs insoles every day, consider investing in multiple pairs to save time and ensure you never forget to wear your insoles.

Contact us:

Email us during the week at:
custumerservice@thefootspot.com
and we’ll get back to you within 24 hours.

You can also call us M-F between 10am - 6pm central time at 855-936-3668.